Westway Surgery

029 2059 2351

Appointments

We run all our surgeries by an appointment-only system and currently due to Covid 19 the majority of requests for a face to face  appointments will be triaged via the phone by a Doctor or a Nurse; if you need to be seen for a face to face appointment then you will be invited to come for at a mutually convenient time.  Appointments can be booked by telephone (20 592067/20 592351), or visiting the surgery in person although we are discouraging this at the moment due to the pandemic.    The staff will always try and make a telephone appointment with the doctor of your choice, but if this is not possible, you will be offered an appointment with a different doctor.  The surgery offers same day appointments and next day appointments to patients.  These appointments are available for patients who have an urgent medical condition that cannot wait for a routine appointments.   There are also appointments for patients to book in advance for more routine consultations e.g. medication reviews.  The reception staff will take a contact telephone number and ask for details of the problem, which will be recorded for the doctor.  This is so that the doctor can prioritize requests for ring backs.   Patients can also access services via our e consult service on the homepage of this website.

Missed Appointments:  We regularly experience a high number of patients who do not attend for a booked appointment.  This results in other patients having to wait longer for an appointment to see the doctor/nurse.  It is essential that any patient who cannot attend an appointment, contacts the surgery at least 1 working day before the appointment to cancel and rebook if needed.  We monitor patients who fail to cancel appointments, and patients who continually fail to attend appointments may be removed from the practice list.  This will result in patients having to find another surgery to register with.

Home Visits:  Telephone: 20 592351 – Before 11.00 am where possible.  You will be asked for a telephone contact number and details of the problem. A doctor may telephone to assess the call.  Please help us to avoid unnecessary home visits by requesting telephone advice in the first instance.

We try to make sure you see the doctor of your choice but if they are not available we may ask you to see another doctor.