The way you can access the emergency units in Cardiff & Vale has changed.
Do not turn up at the emergency departments without phoning first:
0300 10 20 247
your call will be triaged and you will be directed to the most appropriate service to meet your need and given an appointment to attend. This service will be in operation 24 hours a day 7 days a week. For more information go to:
In the event of a Medical Emergency dial 999 as before.
From Monday 13th July 2020 all patients who are attending for an appointment will be required to wear a face covering. Failure to wear a mask may mean you will be refused entry to the building.
Children over the age of five should also be encouraged to wear face coverings wear possible.
Thankyou for your cooperation with this policy.
The advice to stay at home and stay safe can cause confusion over whether you should still visit your GP for non COVID-related symptoms. We would like to reassure our patients that we are open for all medical care, and not just those relating to COVID-19.
There are a number of ways you can contact us and have a consultation without coming to the practice for a face to face appointment. There is our on line e consult service available via this website and GPs and Nurses can offer you a telephone or video consultation. If you are asked to come to the surgery to be seen please be assured that all appropriate infection control safety measures have been put in place to protect both staff and patients. All patient facing staff at the practice will be wearing PPE in the form of mask, apron and gloves and a maximum of three patients will be permitted into the waiting room at any one time to allow for social distancing.
Please contact the surgery if you have any healthcare concerns or worries and definitely do not ignore the following types of symptoms and contact the surgery via our on line or telephone services as soon as possible.
Whilst many lumps are completely harmless, it is important to consult your GP if you find a lump that is new or unusual and that you are worried about, particularly if it has been there for longer than two weeks.
Mole checking is a good habit to get into. If your mole starts to change in shape, size or colour, you should contact your GP so that you can get it checked by a professional. Specific changes to look out for are when your mole has gone darker, is itchy or has started bleeding.
Unexplained weight loss
If you are loosing weight unexpectedly and without significant changes to your diet, lifestyle or activity-levels, get in touch so that we can assess the reasoning behind it and rule out any other health conditions.
If you have experienced unusual bleeding from anywhere in the body, it is important to seek advice from your GP.
Difficulty swallowing food
Difficulty with swallowing (also known as dysphagia) can prevent you from getting the nutrients you need and can also be a symptom of another health condition. If you are struggling with swallowing, contact your GP so that we can diagnose the problem and offer suitable treatment.
Breast lumps are a commonly known symptom for which you must seek medical advice. Whether you are male or female, if you find a lump in the breast area, it is important to contact your GP right away.
Persistent mouth ulcers
There are a number of reasons mouth ulcers might appear, many of them harmless. However, if you have had a mouth ulcer for more than 4 weeks, it is important that you contact your GP so that we can check it out.
Change of bowel habit
The latest advice is to self-isolate for 7 days if you have a new continuous cough or high temperature.
If you live with other people, the entire household should stay at home for 14 days from the day the first person gets symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If you are worried about symptoms of Coronavirus you should use the NHS Direct Wales online symptom checker at www.nhsdirect.wales.nhs.uk/COVID19 or use the link above.
You should only call 111 if the symptom checker advises you to.
Please do not attend your GP surgery, community pharmacy or A&E department if you have any symptoms of Novel Coronavirus to stop the spread of infection.
You can help stop the spread of Novel Coronavirus by ensuring you practise good hygiene. Cough and sneeze into a tissue, bin it and immediately wash your hands with soap and hot water for at least 20 seconds.
For up to date advice and information please visit phw.nhs.wales/coronavirus:
Please do not come to the surgery if you have symptoms – a cough and high temperature – use the symptom checker.
In a medical emergency please call 999 and inform the call handler of recent travel, exposure or symptoms.
Providing primary care services to patients living in West Cardiff.
For advice and urgent medical attention outside our normal surgery hours, please call 0300 10 20 247