Westway Surgery

029 2059 2351

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing a form available from reception. ... [continue] How to register

Patient confidentiality

Westway Surgery comply with the Data Protection Act 1998, Human Rights Act 1998, General Data Protection Regulation (EU) 2016/679, Computer Misuse Act 1990 and the Common Law Duty of Confidentiality, ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Surgery Closures

The Surgery will be closed Bank Holidays: 10th April 2020 13th April 2020 8 May 2020 31 August 2020 25 December 202018 26 December 2020 01 January 2021 Protected Learning ... [continue] Surgery Closures

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Useful Telephone Numbers and Links

Hospitals University Hospital of Wales…………………029 20 747747 Llandough Hospital  ………………………….029 20 711711 Out of Hours Emergencies ………………0300 10 20 247 NHS Direct ………………………………….0845 4647 Community Services Riverside Health Centre ……………………029 ... [continue] Useful Telephone Numbers and Links

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour